Returns and Refunds

It is a top priority that every customer is completely satisfied with their purchase. At the beginning stages of MONĀE, we want to ensure we do everything possible to rectify any issues and make you as happy as possible. 

Please understand every item is custom printed for you when you order it. There are multiple levels of quality assurance and safety to ensure your satisfaction.

In the case of a damaged product, you must send a photo of the damage to monae.customer@gmail.com within 7-days of delivery and we will submit the issue to be reprinted or refunded. 

If you would like to cancel or adjust your order, please contact us via email within 24 hours of placing your order.

Please keep in mind, all sales are final and non-refundable unless the item(s) are damaged upon arrival and you submit clear photos of the damage/error via email. This is the only way we will be able to properly and effectively solve any errors and replace or refund the purchase. 

For "Portrait Prints", which are mailed from the personal studio, we are happy to resend if your envelope is lost in the mail as a one-time courtesy per customer. 

Thank you for your patients and understanding as we start this new venture as a Black Trans Femme Owned Business. With your support, I hope to grow my business to provide art that will one day inspire the world. 

For the detailed legal Refund Policy please see below:

REFUND POLICY

Effective Date: May 1, 2021

1. Introduction
This Refund Policy ("Policy") governs all transactions conducted through MONĀE ("we," "us," or "our") and its affiliated platforms, including but not limited to our website and mobile applications (collectively, the "Platform"). By engaging in any transaction on the Platform, you ("Customer" or "you") agree to be bound by this Policy.

2. No Refunds
All sales are final. We do not issue refunds or accept returns for any products or services purchased through the Platform. This includes, but is not limited to, digital products and physical goods.

3. Chargebacks
In the event that a Customer initiates a chargeback through their bank or payment processor, the Customer agrees to forfeit any and all rights to future purchases on the Platform. Furthermore, the Customer acknowledges and agrees that any attempt to chargeback a transaction constitutes a breach of this Policy and may result in legal action to recover damages incurred by MONĀE, including but not limited to attorney fees and court costs.

4. Dispute Resolution
Any disputes regarding transactions made through the Platform shall be resolved exclusively through arbitration in accordance with the rules of the American Arbitration Association. The Customer agrees to waive their right to participate in class action lawsuits or class-wide arbitration.

5. Modification of Policy
We reserve the right to modify this Policy at any time without prior notice. Any changes to the Policy will be effective immediately upon posting on the Platform. Customers are encouraged to review this Policy periodically for updates.

6. Contact Information
If you have any questions or concerns about this Policy, please contact us at monae.customer@gmail.com.

7. Terms of Service and Purchase Agreements
Prior to completing a transaction on the Platform, Customers are required to accept our Terms of Service and Purchase Agreements. These documents outline the terms and conditions governing the use of our services and the purchase of products. By accepting these agreements, Customers acknowledge their understanding of our no refund policy and agree to abide by it.

8. Transaction Records
We maintain detailed records of all transactions conducted through the Platform, including but not limited to purchase amounts, dates, times, and transaction IDs. These records serve as evidence of the completed transaction and the Customer's agreement to our no refund policy.

9. Delivery Confirmation
For physical goods purchased through the Platform, we require confirmation of delivery, such as tracking numbers or delivery receipts. This ensures that the purchased item was delivered to the Customer's specified address and reduces the risk of fraudulent chargebacks.

10. Customer Communication
We maintain records of all communications with Customers regarding their purchases, including order confirmations, shipping notifications, and customer support inquiries. These records demonstrate our commitment to providing excellent customer service and addressing any concerns promptly.

11. Product Descriptions and Disclosures
All products listed on the Platform are accompanied by detailed descriptions and disclosures regarding their features, specifications, and any applicable limitations or restrictions. Customers are encouraged to review this information carefully before making a purchase to ensure that the product meets their expectations.

12. Fraud Prevention Measures
We employ advanced fraud prevention measures to protect against unauthorized transactions and fraudulent chargebacks. These measures include but are not limited to address verification, card security codes, and IP tracking.
By engaging in any transaction on the Platform, you acknowledge that you have read, understood, and agree to be bound by this Policy.