It is a top priority that every customer is completely satisfied with their purchase. At the beginning stages of MONĀE, we want to ensure we do everything possible to rectify any issues and make you as happy as possible.
Please understand every item is custom printed for you when you order it. There are multiple levels of quality assurance and safety to ensure your satisfaction.
In the case of a damaged product, you must send a photo of the damage to email@example.com within 7-days of delivery and we will submit the issue to be reprinted or refunded.
If you would like to cancel or adjust your order, please contact us via email within 24 hours of placing your order.
Please keep in mind, for now, all sales are final and non-refundable unless the item(s) are damaged upon arrival and you submit clear photos of the damage/error via email. This is the only way we will be able to properly and effectively solve the error and replace or refund the purchase.
For "Portrait Prints", which are mailed from the personal studio, we are happy to resend if your envelope is lost in the mail as a one-time courtesy.
Thank you for your patients and understanding as we start this new venture as a Black Trans Femme Owned Business. With your support, I hope to grow my business to provide art that will one day inspire the world.